Tech Support: “Please click on the ‘start’ button.”

Customer: “What ‘start’ button?”

Tech Support: “In the lower left hand corner there is a button that says ‘start’.”

Customer: “There is no button.”

Tech Support: “You are using Windows NT?”

Customer: “Yes. The button is on the right hand side, and there is a little green light next to it. You want me to push that?”

Tech Support: “No sir, that’s the power button. Is there a gray bar across the bottom of the screen with buttons on it?”

Customer: “There is no gray bar. It is white, and it opens, and there are buttons inside.”

Tech Support: “No. Sir, on the TV part of the monitor is there a gray bar that you can point at with the mouse, using the cursor that is on the screen.”

Customer: “There are some dials. There is one that has a picture of a sun on it, but I don’t have any idea what those are for.”