Stupid Tech Support

While I was at college (back in the days of Archimedes computers), I often helped to teach new users the ropes while the teacher concentrated elsewhere. This one sweet girl was very new, and I didn’t mind that she had no concept of the mouse, the screen, and whatnot — she soon got good enough that I could leave her to do some task and help someone else. Pretty soon, however, she was tugging on my chair, and when I went to see what was going on, she said, “My bracelet is stuck in there.”

Eh?

It was wedged into the floppy disk slot. Why? Apparently, the bracelet was annoying her when she typed, so she took it off. She found a small slot on the computer with a happy little door on it and just went ahead and shoved it in. Tech support had to rescue it by taking the thing apart.

Stupid Customers

One day a customer called complaining that he just received his computer, but it won’t turn on. When he first pushed the power button, the screen flashed and then everything died.

I couldn’t do much over the phone, so I went to the customer’s office. It was plugged in, everything was hooked up ok, but, sure enough, it refused to turn on. I decided to take it back and promised to deliver a new one as soon as possible. But when I went to pick it up, I couldn’t.

Fearful of thieves, the man had fired some 24 inch bolts straight through the box, through the hard drive, motherboard, everything, locking it to his desk.

“Oh,” he said, “I thought it was just the TV part that was important. Will my warranty cover this?”

Stupid Tech Support

Tech Support: “Please click on the ‘start’ button.”

Customer: “What ‘start’ button?”

Tech Support: “In the lower left hand corner there is a button that says ‘start’.”

Customer: “There is no button.”

Tech Support: “You are using Windows NT?”

Customer: “Yes. The button is on the right hand side, and there is a little green light next to it. You want me to push that?”

Tech Support: “No sir, that’s the power button. Is there a gray bar across the bottom of the screen with buttons on it?”

Customer: “There is no gray bar. It is white, and it opens, and there are buttons inside.”

Tech Support: “No. Sir, on the TV part of the monitor is there a gray bar that you can point at with the mouse, using the cursor that is on the screen.”

Customer: “There are some dials. There is one that has a picture of a sun on it, but I don’t have any idea what those are for.”

Stupid Tech Support

I had a job at my local school board doing on-site technical support. We had just recently replaced all the Macintosh machines with Windows NT machines. While showing one of the secretaries the Windows environment, she asked where all of her icons were. I pointed to the two columns of icons on the left side of her screen.

Her: “Yes, but on my Mac they were all over here on the right.”

Me: “Well, by default, Windows arranges the columns on the left side.”

Her: “But I’m right handed!”

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