I was working at a help desk, and, thankfully, my co-worker took this particular call. A man nervously called saying that he couldn’t print his proposal due out that day, because WordPerfect was reporting an error that his fonts were missing. My co-worker told the gentleman that we’d send somebody right up. Apparently there was quite a back log, though, and no one could get there fast enough for him. He had continually called throughout the day asking for his call to be expedited. Finally, at the end of the day, his secretary called and asked, urgently, “Could you PLEASE send somebody up as quickly as possible? He opened the computer with a screwdriver and is looking for his missing fonts.”