I recently purchased a new PC from one of the major computer manufacturers. I placed my order via the web but asked for them to call me for my credit card information. So, after a couple days of phone tag, I got in touch with the saleswoman handling my account. I was thinking I’d just give her my credit card number and be on my way. Almost.
Saleswoman: “Do you realize that the modem you’ve chosen doesn’t have sound support?”
Customer: “What exactly does a ‘modem with no sound support’ mean?”
Saleswoman: “It means that if you go to a web page that has a movie or sound file, you won’t be able to hear it.”
Customer: “What does the modem have to do with that?”
Saleswoman: “Well, sir, the modem is what connects your computer to the Internet.”
Customer: “So, you’re telling me that this particular modem scans the TCP/IP packets passing through it for those belonging to any sound application and filters them out?”
Saleswoman: “Yes.”
Customer: “How does it accomplish this feat?”
Saleswoman: “I’m not technical enough to answer that. Please hold.”
I stayed on hold for five minutes and hung up.
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