I do tech support at a computer parts vendor and system builder. I take calls from dealers and other technical professionals. Last week I had a call from a woman who began her call by giving me a long listing of her credentials, beginning with her four years at MIT, covering her ten plus years of service in the tech support departments of various technology corporations, and ending with her forming a successful computer consulting and repair service. Then she asked her question:
Customer: “Do I have to plug in this new power supply to make it work?”