Tech Support: “Ok, can you see the arrow in the middle of the screen?”
Customer: “Yes.”
Tech Support: “Good! Now trying moving the mouse around. Do you see the arrow moving?”
Customer: “No.”
Tech Support: “Not even a little?”
Customer: “No, not at all.”
I spent several minutes having the user follow the cable from the the mouse to the back of the PC. It was plugged in all the way.
Tech Support: “Ok, try moving it again. Up, down, left, right — anything?”
Customer: “Nope, still nothing.”
Tech Support: “Hmmm, maybe the table is too slippery — why don’t you try rolling the mouse on a book or a piece of paper?”
Customer: “Oh!! On the table!”
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