(Note: We always give a proof to customers prior to printing to make sure they get what they want, then follow up with a phone call.)
Me: “Hi, did you get the proof?”
Customer: “Yes, go ahead and run the job.”
Me: “Okay. Thanks.”
(I print her stuff and have it delivered. She calls about an hour later.)
Customer: “I got my stuff but it’s wrong!”
Me: “What’s wrong with it?”
Customer: “The color’s all wrong!”
Me: “But I printed them exactly like the proof! Didn’t you say you got the proof and you approved it?”
Customer: “I’m supposed to LOOK at the proof?!”