Tech Support: “All right, flip the power switch on the back of the modem. Are they lit up now?”
Customer: “No, still not on.”
Tech Support: “Is the modem plugged in?”
Customer: “Uhh…”
Tech Support: “On the back of the modem, there are three cables. One goes to the terminal, one is the phone line, and the third is the power cord. Where does that third cable go?”
Customer: “That cable goes to the keyboard.”
Tech Support: “No, I don’t think it does. Try following the cable again.”
Customer: “It really does go to the keyboard. In fact, the keyboard that y’all sent didn’t fit into any of the holes in the modem, so I had to use the one from my own computer…but that fits in nicely.”
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