Stupid Customers

Customer: “Hey, how good is this book?” *holds a fantasy book*

Me: “I don’t know, I haven’t read it. But you might want to start with the first one in the series, if we have it right now…”

Customer: “You haven’t read it? You’re gotta be kidding me! Really, they hire anyone these days. I guess I’ll try it, then. You said it’s not the first

one?”

Me: “No, and it seems that we don’t have the first book in this series. If you want, you can leave your name and number and we will call you if someone sells it.”

Customer: “No, no, that will be fine. I’ll just come back. When will you get it?”

Me: “I don’t know, sir. We’re a used books store. We only get books when people sell them to us.”

Customer: “I know that, I’m not stupid! When will someone sell you this book?”

Me: “I don’t know, sir.”

Customer: *rolls his eyes* “I can’t believe they hired you. I bet it’s only because you’re pretty!”

Me: “Er…thanks, I guess?”

Stupid Customers

Customer: “I bought ten fish and they all DIED. The customer service desk said you would get me new ones. Here’s my receipt.”

Me: “It looks like you had ten feeder goldfish?”

Customer: “Yes, and they all DIED. I want new ones.”

Me: “That’s unusual. Goldfish are pretty hardy. Did they have any little white spots, or anything like that before they died?”

Customer: “No, I went to feed them and they were all dead in the bowl!”

Me: Wait…you had ten goldfish in a bowl? What size?”

Customer: “Like this!” *points to a small bowl on the shelf*

Me: “Ma’am, that bowl only holds a gallon of water. The general rule for fish is ‘a gallon of water per inch of fish’. So for these goldfish at the size they’re now, you would need a tank larger then ten gallons to accommodate them.”

Customer: “I want them in a bowl! Maybe I’ll get smaller fish. How much are these?” *pointing*

Me: “Those are fancy guppies; they’re two dollars.”

Customer: “EACH?”

Me: “Yes.”

Customer: “What about those?

Me: “Those are angelfish; they’re four dollars.”

Customer: “EACH?”

Me: “Yes.”

Customer: “Just give me the ten fish to replace my other ones! Those are only 39 cents each!”

Me: “Fine…but if you put them all in the same bowl, they’re all going to die again, and I don’t want to hear about it when they do!”

Customer: *pause* “Get me my fish!”

(She got her new fish. No idea what the death toll was.)

Stupid Customers

(I worked for the online customer service branch of a major department store, answering questions via “live help”. The store had many older customers who would often have trouble shopping online. The following is an online conversation I had.)

Customer: “Your site won’t let me get through!”

Me: “I’m sorry to hear that. Could you tell me what part of the site you were having an issue with?”

Customer: “It keeps telling me that I have the wrong password. I have my password!”

(I look up her password and use it on the site to make sure it

works.)

Me: “I have tested your password and it appears to be working. Would you like me to send you an e-mail with a copy of your password?”

Customer: “NO! I have my password! It says it right here on the screen, and I typed it just like it says.”

Me: *slightly confused as to why the customer’s password would be displayed* “What password do you see on the screen?”

Customer: “cAsE sEnsitIve! I typed it the exact way that it says here! ‘Your password is cAsE sEnsitIve’!”

Stupid Tech Support

(Sometimes I get very bored at work and decide to have fun with customers.)

Me: “Hi, what can I do for you today?”

Customer: “My computer isn’t working at all. It seems that something is wrong with it.”

Me: “Okay, let me see what I can do…”

(I place my hands on the computer and in my best imitation of a televangelist.)

Me: “IT IS HEALED! PRAISE THE LORD!”

Customer: “Oh my God, really? Are you serious?! Thank you!”

Me: “No, no I’m not.”

Customer: *completely baffled*

Me: “I hate my life.”