Tech Support: “Ok, let’s put your operating system disk in the drive.”
Customer: “Ok…which way does it go in?”
Tech Support: “The shiny side faces down.”
Customer: “Alright…um…which way is down.”
Tech Support: (rolling eyes) “Towards the floor.”
Customer: “Ahhh…so what way does the other side face?”
Tech Support: “Are you kidding?”
Customer: (outraged) “Hey! I’m not a computer genius, ok? That’s why I called you!”
Tech Support: “Ok, that side faces down too.”
That kept her occupied for a couple of minutes, while I told my colleagues what was happening and we had a good laugh.