Me: “Thank you for calling ****. How may I direct your call?”
Caller: “Electronics, please.”
Me: “We’re an electronics store, ma’am. Could you be more specific?”
Caller: “Umm…just one moment.”
(She hangs up. Five minutes later, she calls back.)
Me: “Thank you for calling ****. How may I direct your call?”
Caller: “Electronics DEPARTMENT, please.”
Me: “…”