Customer: “I am going to shoot everyone at your DSL office. Where are you located at, anyways?”
Tech Support: “Uh, for security purposes, just like this, our company states we cannot reveal our call center’s location.”
Customer: “I am filing a complaint against you with the public utilities commission.”
Tech Support: “You do realize DSL is not a public utility, right?”
I worked as a computer tech for an insurance company. One day I received a call from supervisor on the sales floor.
Me: “Hello, IT.”
Supervisor: “Hello?”
Me: “Hello?”
Supervisor: “Hello?”
Me: “Hello?”
The phone went dead. I put the phone down, and it rang again.
Me: “Hello, IT.”
Supervisor: “Hello, did you just ring me?”
Me: “No you rang me.”
Supervisor: “Did I? Oh, well, the reason I’m ringing now is because you couldn’t hear me when I rang you before.”
Me: “Yes I could.”
Supervisor: “No you couldn’t.”
Me: “Yes I could.”
Supervisor: “No you couldn’t.”
Me: “Believe me, I could.”
Supervisor: “Can you hear me now?”
Me: “Yes, of course I can.”
Supervisor: “Oh, that’s all right then. Catch you later.”
I have been working for the state of (stupidity) for 10 years. I have seen an enormous amount of ‘Enron’eous type of actions. This is one. Okay, I work in a regimented boot camp where I am a mid level manger, this is ran by my states military department. Our kids are called CADETS. Now here are some, very small idity bitty bit of what goes on here. We have an Alpha company and Bravo Company. A former employee of Bravo transfers to Alpha we will call him D. One of my employees comes to me and shows me 2 radios that he bought off of ‘D’. I look them over and asked him where ‘D’ got them, he tells me that ‘D’ bought them of the internet at e-bay. I asked him ‘then why do they have Alpha Company employee names on them?’ His face went white! I took the radios and photo copied them, ran the serial number with the supply section and yes they belong to the state! Hm. Most people would have at the very least been fired, oh but not this guy, his wife happens to be a department head in another department and the Assistant Director is very close to her :D. When all was said and done, I was the bad guy because I supposedly had a vengeance against ‘D’. You try to do the right thing and you get screwed. Funny thing is, no one every talked to me about the situation. It was just lost in space.
In another situation, our cadets helped the program director build his garage and helped the Bravo Company Director move to another house.
I have a thousand of these type of stories that would make a million bucks for me. But alas, no one wants to do anything because they would probably shut doors and this would hurt the kids. Unfortunately, the Enron type managers know this and it goes up to the highest levels in the Military Department. Anyone got job opening for an honest, Ethical Operations Specialist!
Hello, i work for an outsourced call centre that deals with a large international client and their call centres. Im studying at uni and am amazed at how many ibeciles surround me.
1. In my office: In my office i have my boss who has no idea how to spell, construct an effective sentence or lie straight in bed. I asked him three weeks ago about a number of issues relating to my contract and i have only recieved a reply TONIGHT!! But then what can i say when the company decides to employ an ex-cop as the area head and a swedish masseuse as our learning and development leader. . . and to all of my other superiors i say “INVEST IN A DICTIONARY”, hey i know that im not perfect- but yyoud assume that when you get a payrise the letter doesnt have 20 spelling mistakes- including the street address!!
2. AND NOW TO THE OTHERS, on a daily basis i have to deal with and fix all of the screw ups that ‘the client’ (i.e. the people who the outsourced centre works for) that ‘the client’s own staff manage to do…i asked one of them the other night whether they recorded or measured their performance in any way- OF COURSE NOT! so on a daily basis i deal with customers and the screw ups that the other office (in the south) have managed to create to amuse my day… argh- i mean to say that it is a pretty simple job, HOW CAN THEY F**K UP SO OFTEN???
Just think of this- record for the week- 3 hours of an eight hour shift fixing up a customer’s account after a southern screw-up. . .and they get better benefits for th crap that they produce”