Customer: “Hi. I’m trying to buy something on the Internet, and the web site wants my credit card.”
Tech Support: “Ok. If your positive it’s a secure connection, and you’re on a reputable dealer’s site, go ahead and enter the numbers.”
Customer: “Well, every time I insert my credit card, nothing happens. Now it’s stuck.”
Tech Support: “What?! Insert your card? What do mean it’s stuck?”
Customer: “It won’t come out of the slot.”
I decided to see exactly what she was talking about. My fears were confirmed when I arrived at her cubicle. She had been trying to slide the card into the floppy drive and managed to push it all the way in. I decided to have fun with her and told her it was being electronically sent over the line to the web site. She stared at me with a look of shock on her face, and said something I’ll never forget: “Is that what they mean by ‘Credit card transactions can take twenty-four hours to process.’?”