Customer: “All my files I saved last week to my C: drive are missing!”
Tech Support: “Do you remember what directory you first saved them in?”
Customer: “No, I don’t. I just know it was on my C: drive.”
Tech Support: “Ok, I’ll walk you through how to find the files.”
Customer: “I wouldn’t think I would be losing files on this computer. Gee, I just had the hard drive replaced in it yesterday.”