I used to do tech support for a company that made computer accessories and video game accessories. We had a pay-for-access web site for one of our products. The site was full of special codes and cheats. One day, a customer called, asking how to access the site.
Tech Support: “Well, just go to [URL].”
Customer: “How do I do that?”
Tech Support: “Type it in in your web browser.”
Customer: “Huh?”
Tech Support: “Ok…sir…do you have Internet access?”
Customer: “Huh? No. No Internet. I don’t even have a computer.”
Tech Support: “Ok, sir, you need a computer and an Internet account to access web sites.”
Customer: “Oh. Well, it didn’t say that when I mailed in the membership card. I want my money back.”