Me: “Thank you for calling [company] support, can I have your employee ID number, please?”
Caller: “Yeah, can you put me on hold?”
Me: “Excuse me?”
Caller: “I called before and complained about the awful hold music you guys use. I want to see if you changed it.”
Me: “Hold on just a minute.”
(I put the caller on hold for a minute.)
Me: “Hello, are you still there ma’am?”
Caller: “Yeah, I’m here.”
Me: “So is the hold music any less awful?”
Caller: “No, not really. Thanks.” *click*