Me: “Thank you for calling [TV Company], how may I help you?”
Customer: “Yes, my TV is broken.”
Me: “I’ll be glad to help you today. What is wrong with your TV?”
Customer: “The picture keeps flashing on and off.”
Me: “Okay, ma’am. Can I have you check the connections on the back of your TV to make sure everything is screwed in tightly?”
Customer: “Well, the lights in my house are flashing on and off too. We’re in a tornado warning. Do you think that has something to do with it?”