Me: *on the phone with a customer* “I can have a repairman out there in 2 days to fix your dishwasher.”
Customer: “Two days? TWO DAYS?! What am I going to do with the dishes in the meantime?!”
Me: *jokingly “For $10 a day I’ll come out and wash them.”
Customer: “Ok, great! Can I put that on my store card?”
Me: “Um…I was just kidding, ma’am.”
Customer: *angrily* “Let me talk to your manager!”
(After my boss speaks with the customer, he comes over to talk to me.)
Boss: “Did you tell the customer you would wash her dishes?”
Me: “I was just joking!”
Boss: “NEVER joke with a customer. Customers have NO sense of humor. None.”