The idiot office manager at the bizzarro law firm I used to work at was REALLY dumb. She’d started out there as the receptionist and had gotten her promotion because of an affair she was currently having with the managing partner. Whatever the current receptionist said was considered law. Now, at the time (mid 90’s) at every other law firm I’d worked at, we’d billed clients for long distance calls. It was a simple system, you wrote down the number you called and the time and date and what client you made the call on behalf of. When the phone bill came, receptionists all over the city simply went through the bill, found each charge and added it to the slip on each long distance call and that was sent to the billing department and it went on the bill (this was a few years back before computer systems evolved that tracked phone calls like this).
