A conversation with a customer on the phone:
Customer: “I need to get a return authorization. This isn’t what I needed’
Stupid Co-Worker: “I’m sorry Sir, but I won’t be able to get you that, um, return authorization until tomorrow. You see, our CEO is demanding a report for our biggest customer and, um, well, they are more important”
The customer hung up and my Co-Worker didn’t have a clue why.