Me: “Thank you for calling ****. How may I direct your call?”
Caller: “Electronics, please.”
Me: “We’re an electronics store, ma’am. Could you be more specific?”
Caller: “Umm…just one moment.”
(She hangs up. Five minutes later, she calls back.)
Me: “Thank you for calling ****. How may I direct your call?”
Caller: “Electronics DEPARTMENT, please.”
Me: “…”
Okay so i just started this job. Myself an another gal we came from the same old company.
First off their has been no formal training. Learn it all on your own kinda deal.
I have recently learned that former employees of this company have left because of the lack of training and or delegated work to others from the so called boss….
Me: *on the phone with a customer* “I can have a repairman out there in 2 days to fix your dishwasher.”
Customer: “Two days? TWO DAYS?! What am I going to do with the dishes in the meantime?!”
Me: *jokingly “For $10 a day I’ll come out and wash them.”
Customer: “Ok, great! Can I put that on my store card?”
Me: “Um…I was just kidding, ma’am.”
Customer: *angrily* “Let me talk to your manager!”
(After my boss speaks with the customer, he comes over to talk to me.)
Boss: “Did you tell the customer you would wash her dishes?”
Me: “I was just joking!”
Boss: “NEVER joke with a customer. Customers have NO sense of humor. None.”
Mid-size corporation in central Texas. I’ll start with the company Christmas party. We were “told” to clock out at 3:30p, forcing us to donate our time and attendance while the ‘boss’ delegated responsibilities in helping with games, food (we each had to bring 2 dishes or desserts) and clean up for 100+ employees…