(I’m work as a technical support agent for a satellite TV company. I get a call where I hear a baby screaming in the background.)

Me: “Thank you for calling Technical Support. How are you doing this evening?”

Customer: “Hello? Yes? I need to speak to someone in the technical department.”

Me: “Yes ma’am, this is the technical department, how can I help you?”

Customer: “Hi, I’m babysitting for a woman, and she has a one year old. I’ve never actually babysat a baby before, and I can’t figure out how to get the diaper off so I can change him! These things have some sort of electronic lock or something on them right so the baby can’t take them off?”

Me: “Ma’am, this is customer support for satellite television, not a child care line.”

Customer: “But you are a technical guy right?! You should be able to help me out! Is there somewhere I can put a code in or something? Come on!”

Me: “Ma’am, again I apologize, but this is a technical support line for satellite television. I really can’t help you.”

Customer: “Please, I’m begging you! I want to get paid for this job! if I don’t change his diaper and he gets a rash or something, I’m going to be in big trouble!”

Me: “Have you tried peeling back the two little tapes on the front of the diaper?”

(I hear the customer pause for a second, and then I hear the tell tale ripping noise of the diaper tapes being peeled away.)

Customer: “Wow! You’re a genius! It came right off! Did you press a little button or something on your end?”