At the end of a hard and frustrating shift, a Tech. Support engineer offered this advice to a customer: “I know what the problem is. Take your computer back to the salesman and tell him you want your money back. If he asks why, tell him that you are too stupid to own a computer.”
Everyone has heard the one about the woman who was speaking to Microsoft technical support and the technician asked the woman to ‘close all her windows’ . The phone went quiet and when the woman returned she said she’d had trouble reaching the small window in the bathroom…
We had a similar one where the technician asked the caller to open the door and install the cartridge… “The bedroom door or the front door?” enquired the caller…
I took a call from a lady who complained: “whenever I press [Ctrl], [Alt] and [Esc] Broken Sword 2 crashes. What can I do to stop this?” To which the only real answer was: “don’t press [Ctrl], [Alt] and [Esc].”
A woman called the Canon help desk with a problem with her printer. The tech asked her if she was “running it under Windows.”
The woman then responded, “No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine.”