A Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water soaked the keyboard for a day, then removing all the keys and washing them individually.
Stupid Tech Support
A Dell customer called to say he couldn’t get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the “send” key.
Stupid Bosses
“This boss delighted in intimidating others and making them cry. Once, she stood over me and screamed, ‘I am your boss, I am your boss, I am your boss’. Three times! Then, she did a Nazi raised hand type movement over my head. Eventually, she made my life so miserable that I had to leave. I told her that she was the most obnoxious woman I have ever met.”
“I was preparing an article and asked my boss to review and approve it, so that I could take my upcoming scheduled vacation. My boss waited until the last minute, then verbally assaulted me for 30 minutes straight about the article and who knows what else. She told me I was an embarrassment to the establishment and that I should skip my vacation with my family and pay more attention to my work. I was so devastated, I couldn’t stop crying. It took me nearly three years to recover from that attack and to start to feel confident in myself and my abilities again.”
“My boss expected perfection from everyone. One day, we were having a meeting and discussing some uncomfortable topics. Unfortunately, some people returned from lunch five minutes late. Our manager hit the roof! The already tense room became a time bomb. The boss I really liked became someone I really didn’t want to be around. Was it really such a big deal that these people were five minutes late? The reaction just seemed blown way out of proportion. The boss I once liked became a very ugly person.”
Stupid CoWorkers
“I work on the phone. We have a time limit of 27 seconds per customer. We can get fired if we go over that for 3 months in a row. We are constantly listened to by our supervisors. If we go fast, we are repremanded for not being friendly enough, if we are friendly, we are repremanded for going too slow. I feel like I’m in a catch 22 movie. And this is one reason service is so bad everywhere. The customer is the loser.”