Tech Support: “Do you have the icon on your desktop?”
Customer: “No. It’s a thingy with buttons on the shelf. Um, a modem.”
Tech Support: “Yes. I need you to look at the software you are using though. What do you click on?”
Customer: “Oh. Ok.”
Tech Support: “What’s the name of the icon you use to click on?”
Customer: “The mouse?”
Customer: “I have just received your software, but I have these plastic things, what are they?”
Tech Support: “Could you describe them please?”
Customer: “They are black plastic, thin, and square.”
Tech Support: “Anything else?”
Customer: “They have a metal bit on one edge.”
Tech Support: “Disks?”
Customer: “Well, I don’t know, do I? I just brought your package. What do I do with them?”
I see a horrible call ahead, and the customer is quite irate already.
Tech Support: “Put the disks in the drive.”
Customer: “What’s a drive?”
Tech Support: “The slot in your machine that looks just the right size for the disk.”
Customer: “Which machine?”
Tech Support: “Do you have a hard drive?”
Customer: “I have two boxes. One has a picture on it.”
Tech Support: “Put the first disk in, metal side first.”
Customer: “Ok. It’s gone in.”
Tech Support: “Go to the ‘start’ button, then run, then type ‘setup’.”
Customer: “My computer isn’t on. How do I turn it on?”
Tech Support: “Push the button by the drive to eject the disk, and press the button that says ‘power’ on the machine without the pictures on it.”
Customer: “Ok. Done.”
Tech Support: “Now put in the disk, go to start, run, and type ‘setup’.”
Customer: “Oh, it’s all working now. Thanks, but your software isn’t very easy to use, is it?”
Customer: “Hello, I have a problem. My name is Bob Murton.”
Tech Support: “I’m sorry, but I can’t help you with that problem.”
I did call him back and helped him fix his problem. He didn’t complain about my response, but he did get members of the department asking for a while afterwards if he’d fixed his “other” problem.
A 16-year-old boy in Israel was arrested this week for misbehaving in school. Police say the teen has a history of poor behavior and has made numerous threats against school officials. The teen was arrested after he locked the principal in a bomb shelter to prevent her from calling his mother. The teen has also been suspended for two weeks.
This explains why the teen was voted “Most Likely to Do Time.”
The bomb shelter was probably built to protect school officials from that kid.
The mother is trying. She gave him a taste of the real world by bringing him to her job when it was “Bring Your Punk to Work Day.”
The 16-year-old boy has a lot or rage because he’s the only one at school who hasn’t had a female teacher hit on him. That can get to a kid.