Stupid Tech Support

I was an IBM tech at the time. A customer called in with a complex problem. During the course of the call I could hear, in the background, a screeching wail. I tried to ignore it, but it was distracting, and later I began to get worried about what sort of thing was going on there. About five minutes into the call I considered putting the customer on hold and calling the police when the customer asked if I was wondering what the noise in the background was. She said, “I work in an opera school, and that particular student is excessively terrible at singing.” I had to put the customer on hold until I stopped laughing.

Stupid Students

Excerpt from a student essay…

Eventually, the Ramons conquered the Geeks. History calls people Romans because they never stayed in one place for very long. At Roman banquets, the guests wore garlics in their hair. Julius Caesar extinguished himself on the battlefields of Gaul. The Ides of March murdered him because they thought he was going to be made king. Nero was a cruel tyranny who would torture his poor subjects by playing the fiddle to them.

Stupid Tech Support

Tech Support: “ISP tech support, how may I help you?”

Customer: “Yes I was wondering if you could help me?”

Tech Support: “Well I can certainly try.”

Customer: “Do you know those 55 gallon drums that they hold oil in?”

Tech Support: (blink) “Yes…I believe so.”

Customer: “The ones that they have for trash cans at some places, but they originally have oil in them?”

Tech Support: “Ok, sir, I know what you are talking about.”

Customer: “Well I was wondering if you could tell me why they chose that number?”

Tech Support: “What number, sir?”

Customer: “55.”

Tech Support: “Sir, this is technical support for the Internet.”

Customer: “Yes, I know.”

Tech Support: “I am sorry sir, I guess I am just confused on how you think that I can help you.”

Customer: “Well can you look it up and maybe put it on your web page?”

Tech Support: “No sir, I really couldn’t. I don’t have that type of time on my hands, nor would my system administrator allow me to put that sort of information up on our company web site.”

Customer: “Ohh, ok.”

Tech Support: “Have you tried searching the Internet yourself?”

Customer: “Yes. I am not very good at that sort of thing.”

Tech Support: “I am sorry, sir — there is nothing that I can do from here.”

Customer: “Well, if you happen to come across it could you let me know?”

Tech Support: “Yeah, uh-huh, ok. If I find that I will let you know. Have a good day.”

Stupid Tech Support

Tech Support: “How may I help you today, sir?”

Customer: “Hello…hey, er…I think I’ve got the wrong software installed in my computer.”

Tech Support: “Why is that, sir?”

Customer: “I bought this minitower system from you, and it came loaded with software called the ‘XYZ Desktop’.”

Tech Support: “Yes…?”

Customer: “Shouldn’t it be called the ‘XYZ Minitower’? I OBVIOUSLY have the wrong software installed in this computer.”