Stupid Tech Support – I have been working at a local…

I have been working at a local national chain computer store for the past few summers as a salesperson in networking hardware.

Me: “How can I help you today, sir?”

Him: “Hi, I’m looking for a router.”

Me: “Ok. What are you looking to use it for?”

Him: “Actually, I was looking to tap into a network”

Me: “You mean in hotspots?”

Him: “No, my neighbor three houses down has a network that I want to get into.”

Me: (blink) “What? Uh. What you would need is an adapter.”

Him: “Yeah, I have one of those, but I can’t get the signal from my house. I can only get it when I’m standing right outside their wall, but if I move away I don’t get it.”

Me: “Sir, without knowing what kind of router your neighbors have, I can’t definitively tell you if you can tap into their network, assuming it’s insecure.”

Him: “Oh, it’s unsecure. I got into it and figured out what they have. They have a 54mbs G router.”

Me: “Ok, sir, you’re not going to be able to get into their network.”

Him: “But what if I get this card?” (grabs a Pre-N card) “Don’t I get more range?”

Me: “Yes, but you’re still not going to get into their network.”

He proceeded to ask about four more wireless adapters until he got it that there was no possible way for him to get into their network. Then came the topper.

Him: “Maybe you should give them a new router for a present.”

Me: “That would be just a little creepy, sir.”

Stupid Tech Support

Tech Support: “May I have your area code and phone number please?”

Customer: “92251.”

Tech Support: “No, that’s your zip code; I need your area code.”

Stupid Tech Support

Tech Support: “Can I get your phone number starting with the area code?”

Customer: “I left that at home.”

Stupid Tech Support

This happened to me several years ago. The phone rang and I picked it up. It was my wife, Kitty, on the other end. She informed me that she was having problems printing out a report on the computer. The system was locked up and would not respond to the keyboard or the mouse.

I told her reboot the system. She did. I heard the printer go through the startup cycle. I asked her to describe what the computer was doing.

Her: “The computer is on, the monitor light is on, and the printer is on!”

Me: “What is on the screen?”

Her: “A box with the instruction: install Kickstart 2.0x.”

Me: “Kickstart? When did we get an Amiga?”

Her: “About six months ago? What’s the problem?”

Me: “We have an Atari, and we’ve had it for 18 months.”

Her: “What???” (high pitched squeak) “Sorry, wrong number!” (click)