Customer: “Well, I got one of your free disks in the mail, but I don’t have a computer. I just wanted to thank you for sending this to me.”
Tech Support: “…Ah…is that the only reason you’re calling, sir?”
Customer: “Yes, I just thought that was really nice of you people, sending me this disk. I really appreciate it!”
Me: “DSL is a lot faster. It–”
Friend’s Father: “Yeah, but if you have DSL, there are a lot of threats.”
Me: “Yes, that’s true to a degree, but there are firewalls that–”
Friend’s Father: “No, but they can hack into your computer even when it’s off and steal your electricity.”
Me: “Umm…I’m pretty sure that won’t happen.”
Friend’s Father: “It’s all over the news. You mean to tell me they’re wrong?”
Me: “…I guess so.”
“““““
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Customer: “Well, I just want to know if I load this disk into my computer, won’t other people be able to get into my computer and access everything I have in there?”
Tech Support: “No, that’s not possible.”
Customer: “You see it on the TV all the time.”
This conversation took place through email.
Customer: “I need something off the web, and I don’t have any way to use a browser!”
Tech Support: “There’s a browser called ‘lynx’ that you can use from a shell.” (gives a brief description of how to use it)
Customer: “What’s lynx? I need a browser!”
Tech Support: (again mentions lynx and says how to use it)
Customer: “I need a browser. If you can’t help me, get someone else to answer my emails.”