Me: Thank you for calling Web Hosting support, how may I assist you today?
Customer: Hi.
Me: Hi.
Customer: Hello?
Me: Hello.
Customer: Oh, there you are. Can you help me?
Me: Probably, what are you having trouble with?
Customer: I can’t check my e-mail.
Me: Is there a specific issue you’re experiencing?
Customer: Yes.
Me: Ok. And that is?
Customer: I can’t check my e-mail.
Me: …ok. What seems to be stopping you from checking your e-mail?
Customer: I can’t login.
Me: Alright. While I pull up your username/password, you go to this website: www.standardemailwebsite.com
Customer: Could you repeat that?
Me: um…sure. While I pull up your username/password, you go to this website: www.standardemailwebsite.com
Customer: What was the website?
Me: standardemailwebsite.com
<About a 2 minute pause while I get his login info>
Customer: Are you still there?
Me: Yes, now that we’re on the login page…
Customer: What login page?
Me: The website I had you go to a minute ago.
Customer: What was the website?
Me: standardemailwebsite.com
Customer: Say that again?
Me: w…w…w…period…s…t…a…n…d…a…r…d…m…a…i…l…w…e…b…s…i…t…e…period…c…o…m
Customer: What was that first part?
Me: w…w…w?
Customer: After that.
Me: Period?
Customer: Where the hell is the period key?
Me: Um……….Dot?
Customer: Oh! DOT! Ok, got it. Thanks.
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