Stupid Customers

A customer called us (a computer shop) and asked what all they needed to bring in with the computer. I told her that was it. Then about 10 minutes later she pulled up with the monitor and the computer still attached to each other. She said she couldn’t unscrew the monitor from the computer, so she brought both in.

I took a look at it. The built-in video card was hanging on by a thread and sticking out where they tried ripping out the cable without unscrewing it first. She acted surprised when I told her she ruined the motherboard.

Stupid Customers

Once, I had a caller insist I come visit her at home, because she had all kinds of errors on her computer. I took the 25 minute trip and discovered that the “errors” were spam emails that had found their way to her inbox. Essentially she paid me for deleting her junk mail.

Stupid Customers

Customer: “I ran your DSL installation CD, and it broke my computer. It’s restarted, and now its stuck at the Windows XP logo, and it’s been here for a hour before I called you guys.”

Tech Support: “Ok, let’s reboot your computer to see if it will boot up.”

Pause.

Tech Support: “Ok, what happened?”

Customer: “Well, I went to restart it and bumped the mouse, and now it’s asking me to log in.”

Tech Support: “OK, let’s log in, then.”

Customer: “Oh, the installation is still running. Why was my computer stuck at the startup?”

Tech Support: “By chance was the Windows XP logo changing position every couple of seconds?”

Customer: “Yes! It was! Why do you ask?”

The customer had spent an hour and 45 minutes staring at the Windows XP screen saver.

Stupid Customers

Customer: “I got DSL, but it’s not working.”

Tech Support: “What kind of modem do you have?”

Customer: “Ummm, I dont know. It’s built into my laptop.”

Tech Support: “Ok, did you receive the modem package we sent out?”

Customer: “Modem package??”

Tech Support: “Well, it looks like the modem was shipped to (address), Pennsylvania.”

Customer: “I don’t live in Pennsylvania. I live in New York.”

Tech Support: “Huh. Do you know this Pennsylvania address?”

Customer: “Yes, that’s my Mom’s house.”

Tech Support: “Ok, this DSL phone number you gave me — is that your mother’s number?”

Customer: “Yes, they told me in order for me to have DSL, I need to have your company’s phone service. My mother has it, so I gave them her telephone number.”