(I am a telephone operator for a large insurance company that has thousands of employees, so I need a last name to transfer people)
Caller: “Hi, can I be transferred to Mike?”
Me: “Yes, what is Mike’s last name?”
Caller: “I’m not sure, I just know his first name is Mike.”
Me: “I’m sorry, but we have hundreds of Mike’s so I would need a last name.”
Caller: “Oh, I see. Well, I’ll just call him and get his last name, then.”
Me: “Okay, but if you have his direct number, why were you calling me in the first place?”
Caller: *hangs up*