Customer: “I ran your DSL installation CD, and it broke my computer. It’s restarted, and now its stuck at the Windows XP logo, and it’s been here for a hour before I called you guys.”
Tech Support: “Ok, let’s reboot your computer to see if it will boot up.”
Pause.
Tech Support: “Ok, what happened?”
Customer: “Well, I went to restart it and bumped the mouse, and now it’s asking me to log in.”
Tech Support: “OK, let’s log in, then.”
Customer: “Oh, the installation is still running. Why was my computer stuck at the startup?”
Tech Support: “By chance was the Windows XP logo changing position every couple of seconds?”
Customer: “Yes! It was! Why do you ask?”
The customer had spent an hour and 45 minutes staring at the Windows XP screen saver.