“I work on the phone. We have a time limit of 27 seconds per customer. We can get fired if we go over that for 3 months in a row. We are constantly listened to by our supervisors. If we go fast, we are repremanded for not being friendly enough, if we are friendly, we are repremanded for going too slow. I feel like I’m in a catch 22 movie. And this is one reason service is so bad everywhere. The customer is the loser.”
